Terms & Conditions & PRIVACY POLICY

The balance of your accommodation is payable 7 days prior to arrival. Payment may be made with Eftpos or Credit Card. A credit card imprint will be required on arrival – if you do not have a valid credit card, a Security Deposit of $200.00 will be required.

Your apartment is self-contained and includes all bedroom and bathroom linen. Beach towels are available for hire, $5.00 per towel for the duration of your stay. A complimentary starter kit of toilet paper, tea, coffee, sugar, milk, dishwashing and laundry liquid is supplied. Once this is used you can supply your own or you may purchase top-up supplies from Reception.

CHECK IN & CHECK OUT:

Monday to Friday – check in time is between 2.00pm and 5.00pm. Should you be arriving outside of these hours please contact us on the morning of your arrival to discuss after hours check-in procedure.

Weekends and Public Holidays – please contact a day or so before your arrival (or the morning of) to discuss check-in options.

Check-out time is 10.00am – later checkouts may be available (subject to availability) – Please note fees apply to late check-outs.

Reception is open from 8.30am to 5.00pm Monday to Friday, 9.00am to 1.00pm Saturday & 9.00am to 11.00am Sunday & Public Holidays.

If arriving outside of these times, please contact to discuss afterhours check-in procedures.

Allocated secure car parking for one car is provided in our basement garage. Additional un-timed street parking can be found adjacent to the resort. For the comfort of our guests we have elevator access through-out the resort.

CANCELLATION POLICY

• You may cancel your booking free of charge until 7 days before arrival and receive a full refund.
• If you cancel within 7 days and 24 hours prior to arrival (2pm on arrival day), your deposit will not be refunded but can be transferred to a new booking at a future date. If transferring deposit to a new booking date, tariff and T&Cs(including any inclusions and length of stay) will be subject to the tariffs and conditions of the new date.
• If cancelling less than 24 hours before arrival* (*2pm on arrival day), full payment will be forfeited.  If the room is able to be resold for all or any of the nights of your booking, a cancellation fee equal to first night is payable plus any unsold nights. Any refund will be limited to any nights resold after the first night.

HOUSE RULES

• Photo identification and the credit card provided for pre-payment is required on check in.
• For the enjoyment of all guests and residents Grand Palais Boolarong Beachside Resort has a NO party policy
• Guests are welcome to visit your apartment however visitors are required to vacate the property by 10pm and only registered guests may occupy the apartment after this time. No additional bedding is to be brought onto the property.
• If management or security personnel are required to attend your apartment for a noise issue, one verbal warning will be given. If management or security personnel are required to attend your apartment again for the same issue all occupants will be required to leave the apartment and resort immediately. No refund will be issued. Any refusal to co-operate will see the authorities contacted.
• Should you be locked out of your room or the building between the hours of 10pm and 6am a $100.00 callout fee will apply for management or security to provide access.
• All rubbish must be removed from the apartment prior to checking out. All dishes must be cleaned and the apartment left in a tidy state. Please note that all damages and/or additional cleaning will be charged to the registered guest’s credit card.
• Our Pool and BBQ area is there for all guests enjoyment, no glassware is permitted in the pool/BBQ area